"Without question, PRO-T-S® is the best investment we have ever made." He continues to be "amazed" with the productivity gains he's getting with PRO-T-S.
“As you can see, we are very serious about this – we are even willing to change our CATI software supplier for the researchPredictive dialing module.
"...and please pass along my complements to your tech support staff, who were highly knowledgeable, unfailingly courteous and professional, and a pleasure to deal with under trying circumstances." [A large city install; had incredible difficulty with long distance carrier.]
“I love your remote monitor. Overflow clients can dial in by themselves (we don't baby sit them). Project Managers are required to monitor the first night of a project; now they can go home, eat, help with homework, put kids to bed - then dial in and do their monitoring without needing help from the phone room staff.”
[When I look for companies to field out work to, I] look for people with [PRO-T-S] dialers.
“It performed beyond our wildest expectations."
“It's really a pleasure to work with confident and knowledgeable folks!”
Client is in the middle of moving their interviewing facility to another location and expanding it by 50%. “[Of all the different things that are going on now,] your people doing
their job is the LEAST of my worries.”
We'll be using PRO-T-S on all of our new sites. We're thrilled to death with everything." (Two sites, 264 stations)"
"MSG is one of the best companies I have ever worked with in any industry."
“This installation went a million times better than the [competitor] installation we did…”
“I've finished my investigation and decided that the PRO-T-S dialer is the right way for us to go. You received high marks from people I contacted for product quality and customer support.”
About the implementation of PRO-T-S on a new CATI system: "a huge, tremendous success"
“I will give you a reference anytime you need it.”
[There is] not a market research room on the planet that should be without PRO-T-S.
“Thanks also this year for the continued support by your staff. This has been a challenging year for us and your company has helped us meet or exceed our client’s expectations.
Speaking of the COO after installation and testing of the researchPredictive Module, “ He was ecstatic. He was going ‘woo-hoo’”.
“Of all my vendors, I trust you more than anyone.”
“[You are] the preeminent supplier to the research industry.”
“[PRO-T-S] saved our bacon!”
“We would have died without [PRO-T-S].”
“Are our guys taking care of you?”, “I haven’t [had to talk] to them in such a long time, I’m getting kind of lonely.”
“There is no doubt [PRO-T-S] was an exceptionally good investment.”
“You are the best supplier we have…you know your clients well.”
“Hands down, MSG’s technical support is [the best].”
“everybody in our industry raves about your company!!”
“…as always you and your team made it simple.”
“The dialers are the backbone of our business.”
When a friendly competitor mentioned having trouble connecting with certain long distance carriers, it was mentioned that MSG never had that problem. The response: “Well, of course, they’re dialer experts – dialers aren’t a primary focus for us.”
“Please know that you are one of our biggest and best partners and I value this relationship very much."